These are some of our policies and other things. This is a working list of questions. Feel free to email us if you have more.
COVID-19 Update. We are adding to some of these policies as situations develop with COVID-19 and stay in place. Probably the main addition is how we’re handling races that are being pushed to 2021. In those cases, we are deferring entries to the reschedule race as a default. You can also choose any of our races.
Rain Check Policy (What happens if the race is canceled because of weather or natural disaster?)
Unfortunately, natural disasters and rain seem to come with the territory in California! If at all possible, we will run the race. This includes running in very heavy rain. In some cases, running simply isn’t possible, as was the case with the fires in Sonoma and Napa in 2017.
If for some reason the race is canceled within one week of the race because of an act of nature or the directive of one of the parks or third-party agencies that permit the race, we will offer a discount to a future race of up to 50%.
If for some reason the race is canceled between 30 days and one week of its scheduled date, we will reschedule a make-up race. There will be no refunds, though we will do our best to accommodate people’s requests to defer to the next event.
If the race is canceled and not rescheduled, we will refund your registration. Unfortunately, this will not include whatever fees were paid to the ticketing company that handles registration (Ultrasignup, Race Roster, or Eventbrite.)
COVID UPDATE Our policies will follow the outline we’ve given here. If your race has been rescheduled, you’ll automatically be entered in the 2021 race. If we choose not to run your race in 2021, Scena will refund your registration. You can also select another Scena race in the future. Email us.
Cancellations, Deferrals, and Bib Transfers
We do not offer refunds or bib transfers. If you need to withdraw from a race more than 30-days from the running of the event, we will offer you the chance to defer to the next year in the event you’ve signed up for, or to another Scena event. We will not refund the difference between ticket prices for the new event. We also won’t ask for more if the next year’s event is more expensive.
For those of you registering with Ultrasignup, the transfer policy is easy. You cancel your registration and receive a credit in your Ultrasignup account if you fit within the time guidelines described above.
If you request a refund within 30-days of the race, we don’t automatically grant a deferral but generally, we do offer some wiggle room up to two weeks before a race. ‘Wiggle room’ would mean that you have a pretty significant excuse, something more than just an injury.
If you request within two weeks of the race date, we offer no refund or deferral. Sorry, we make no exceptions this close to the race.
We have a zero-tolerance policy on littering. If you’re caught dropping anything on the trail, you’ll be disqualified.
Scena offers cupless races as part of our effort to reduce waste at our races. For our ultramarathons, you’ll be given a cup when you register. Cups are also available for purchase.
Q: Are there medals and other awards at your events?
Many, but not all, Scena events offer finisher medals and age group awards. In the case of Skyline 50k there are no medals because that race has traditionally not offered one. Age group awards vary by event, but in the cases of trail races, the awards generally go in 10-year increments. In triathlon, by 5.
Q: Is there food at your event and can my family enjoy it?
Yes, we love feeding people! Most Scena events have excellent and hardy food service. In most cases, this is free and we plan that your family will come and enjoy it too! If food for extra family members is not included, we will say so before the event. In some cases, like the Ancient Redwood Running Festival, we charge for extra meals simply because it costs us more to be in that environment.
Q: Can I have an early start and what does it mean if I accept it?
Most of our endurance running events offer an early start option. Accepting means a few things. First, we can’t guarantee that all the aid stations will be open, so you have to be prepared just in case. Second, you aren’t eligible to be the overall winner or age group winner if you start early. We do, however, give you an official finish.
Q: Does my entry go to a good cause?
Many Scena events do go to very good causes. Each event is a little different but we do our best to describe who you are helping with each event. A few of our events do not support causes, often because the event itself is the cause and our primary aim is to get you there.
Q: Can I earn an entry by volunteering?
Our events simply wouldn’t happen without volunteers. We do offer complimentary entries with the following guidelines. Volunteers must:
> Arrange with the race director beforehand.
> Give 6 hours of time in a single event (unless agreed upon in advance)
Complimentary entries are not available to those who are also using the time as service credit for another event. Also, credits are not available to volunteers who are working as part of a running team, since we often have some separate gift we are giving to the team.